Last Updated: April 29, 2025
This Privacy Policy describes how The Bell and Raven LLC ("we," "us," or "our") collects, uses, and shares your Personal Information when you use our services, including payments processed through Stripe and Square, our point of sale systems provided by Stripe and Square, and our e-commerce platforms powered by Stripe and Square.
1. Information We Collect
We collect different types of information, including:
Information You Provide Directly:
Contact Information: When you make a purchase, request an invoice, or communicate with us, we may collect your name, email address, phone number, billing address, and shipping address.
Transaction Information: Details about your purchases and payments, including the items you bought, the date and time of the transaction, and the amount paid.
Communication Data: Records of your correspondence with us, including emails and other messages.
Account Information (if applicable): If you create an account with us, we may collect your username and password.
Information Collected Through Stripe and Square:
Payment Information: When you make a payment through Stripe or Square, we receive confirmation that your payment has been processed. We do not directly collect or store your full credit card details or bank account information. This information is securely handled by Stripe and Square in accordance with their respective privacy policies.
Device and Connection Information: Stripe and Square may collect information about the device and browser you use to access their services, including your IP address, device type, operating system, and browser type. This information helps Stripe and Square prevent fraud and ensure the security of transactions.
Information Collected Automatically:
Usage Data: We may collect information about how you interact with our online services and invoices, such as the pages you visit and the links you click.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and understand how our services are used. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use your Personal Information for various purposes, including:
Processing Transactions: To process your payments made through Stripe and Square, fulfill your orders placed through our e-commerce platforms, and manage your invoices.
Providing Customer Support: To respond to your inquiries, resolve issues, and provide assistance related to purchases made through our point of sale or online.
Account Management: To create and manage your account (if applicable) on our e-commerce platform.
Communication: To send you transaction confirmations, updates about your orders, and respond to your requests. With your consent, we may also send you promotional emails about our products and services.
Improving Our Services: To analyze how our services and platforms (including those provided by Stripe and Square) are used and to improve their functionality and user experience.
Security and Fraud Prevention: To protect against fraud, unauthorized transactions processed through Stripe and Square, and other illegal activities.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your Personal Information with the following categories of recipients:
Stripe and Square: We share transaction information with Stripe and Square to process your payments and manage invoices and e-commerce activities. Your payment information is handled directly by Stripe in accordance with their privacy policy and by Square in accordance with their privacy policy.
Service Providers: We may engage third-party service providers to assist us with various functions, such as website hosting, data analysis, email marketing, and customer service. These providers have access to your Personal Information only to the extent necessary to perform their services and are obligated to protect your information.
Legal Authorities: We may disclose your Personal Information to law enforcement agencies, government authorities, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred to the acquiring entity. We will notify you if your Personal Information becomes subject to a different privacy policy as a result of such a transaction.
4. Your Rights and Choices
You have certain rights regarding your Personal Information, including:
Access: You may have the right to request access to the Personal Information we hold about you.
Correction: You may have the right to request that we correct any inaccurate or incomplete Personal Information.
Deletion: You may have the right to request that we delete your Personal Information, subject to certain exceptions.
Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us directly.
Cookie Preferences: You can manage your cookie preferences through your browser settings.
To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.
5. Data Security
We take reasonable measures to protect your Personal Information from unauthorized access, use, or disclosure. These measures include physical, electronic, and procedural safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information. Stripe and Square also implement security measures to protect the payment information they handle. We encourage you to review Stripe's security practices as described in their privacy policy and Square's security practices as described in their privacy policies.
6. Data Retention
We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Links to Other Websites
Our services may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
The Bell and Raven LLC
926 Hopmeadow Street
Simsbury, CT 06070
860-413-2757
The Bell and Raven LLC Privacy Policy